FAQs

Do you ship outside India?

Yes, we do ship to select countries! Please contact us to know if we can ship to your country.

How much is the shipping charge? 

It varies from country to country. Please contact us to know for details. 

I live outside India but want to have the order delivered in India. Is it possible? 

Yes it is possible to do that! Just change your shipping country to India and pay in Indian Rupees via any convenient payment option and get your order delivered to your loved ones in India. 

Do I have to pay any additional custom duty charges for my order? 

Duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

Where is your jewellery made? 

 All our jewellery is manufactured in India.

How will the delivery be done? 

We process the national delivery only through reputed couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

How safe is my product? 

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Please do not accept any package that has been tampered with.

Can I commission a custom design?

Please call our Customer support team and they will be able to help you. Delivery time of Custom Orders will vary from order to order depending on the complexity of the request. Custom orders typically require 20-25 working days.

Can I order a ring in a size that is not mentioned on the website? 

Please reach out to our customer support team and they will be able to help you.

When will I receive my order? 

The time taken for delivery tends to vary according to the destination.  For products that are ready to ship, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. 

If any design is out of stock, our standard production time is 15-20 days. Kindly check with our customer support team in case of urgent orders.

We do not process, ship or deliver orders on weekends or national holidays.

I didn’t like the product. How can I return my order? 

Please refer to our return and exchange policy

Can I exchange the product if I don’t like it with some other product? 

In case you want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 2 days from the time of delivery of the order. The value of the exchanged item should be the same or higher than the original order. 

Are the colours of the products shown on the website accurate? 

We assure that the colours are as precise as possible. Slight variations may occur due to the effects of lighting during photography. Screen resolution may also vary. Some objects may also appear smaller or larger than their image displayed on our website. Please refer to the dimensions and product details for maximum accuracy.

Also, since all our products are handmade and hand-assembled, the colored elements may slightly vary due to their nature of occurrence and availability.

Are there any shipping charges?

We provide free shipping on all our orders across India.